Return Material Authorisation (RMA) Request

Broadweigh offer genuine manufacturers calibration, service, repair and product upgrade from our factory. We are full members of LEEA (Lifting Equipment Engineers Association) and our technicians carry out all servicing and repair work.

Before the return of any products to our factory, please check our Troubleshooting area to help problem solve whilst the equipment is on your site. Our authorised Broadweigh distributors are also your point of contact for any product performance issues. Any defective product covered under warranty will be replaced at no cost to you.

Please complete the form below to obtain authorisation prior to shipping your Broadweigh products to us.

Do not ship the equipment until you receive the Return Material Authorisation (RMA) number from us. This RMA number will then be used to track your equipment during repair, calibration, or upgrade.

Required Fields are marked with *

Name *

Email Address *

Contact Tel No. *

Address *

Postcode/Zip *

How many products? *

Please complete the following details
Product Description *

Product Serial Number *

Detailed Product Problem *

Please complete the following details
First Product

Description for first product *

Serial Number for first product *

Problem with first product *

Second Product

Description for second product *

Serial Number for second product *

Problem with second product *

Please complete the following details

First Product

Description for first product *

Serial Number for first product *

Problem with first product *

Second Product

Description for second product *

Serial Number for second product *

Problem with second product *

Third Product
Description for third product *

Serial Number for third product *

Problem with third product *

For more than three products, we recommend contacting us direct
Please call us on +44 (0) 1395 234000
Or would you like us to contact you? *
YesNo

Have you contacted your Broadweigh distributor? *

Please state company name of distributor *

Terms & Conditions:

The RMA number will be valid for 4 weeks. If goods are not received, the RMA number will be closed. A new RMA can be issued upon request.
Any fixtures from the equipment must be removed. We are not responsible for any peripherals attached to the unit not purchased via us.
If our quotation is not responded to the unit will be shipped back within 3 weeks.
If, during our thorough examination of lifting equipment, we discover anything that is in our opinion unsafe it will be immediately removed from service.
Also see our general Terms & Conditions